Last updated: November 20, 2024
Marin Senior Care, LLC dba Marin Home Care (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients, their families, and anyone who visits our website or engages in our services. As a licensed home care and home health provider, we take data privacy seriously and adhere to all applicable federal and state privacy laws, including HIPAA regulations, and comply with 10DLC and CTIA guidelines for SMS compliance.
This Privacy Policy describes the types of information we collect, how we use it, and the steps we take to protect your data. By using our services or providing us with your information, you agree to the terms outlined in this policy.
Marin Home Care may collect the following types of personal information:
Contact Information: Name, email address, phone number, and mailing address.
Health Information: Details relevant to the care and health status of our clients, in compliance with HIPAA regulations.
Financial Information: Payment information such as credit card details or bank account information.
Mobile Information: SMS opt-in consent data, including details required for compliance with 10DLC registration.
We collect information in several ways, including:
Website Forms: Through inquiries or service sign-ups.
Service Contracts: As part of service agreements.
In-Person or Over the Phone: During consultations or service visits.
Email or SMS: Communications via email or SMS, adhering to CTIA and 10DLC guidelines, including explicit opt-in consent for SMS messaging.
The information we collect helps us provide, improve, and personalize our services. Specific uses include:
Service Delivery: Through inquiries or service sign-ups.
Billing and Payment Processing: Securely processing payments and providing confirmations.
Communication: Sending important updates, appointment reminders, and service-related messages via SMS and email. SMS communications are sent only to clients who have explicitly opted in.
Opt-In Consent: We send SMS messages only to individuals who have provided explicit consent, as required by 10DLC regulations. Consent can be obtained via written or electronic methods, and records of consent are maintained.
Billing and Payment Processing: Messages are strictly for informational or service-related purposes and comply with CTIA guidelines. Prohibited content includes, but is not limited to, spam, illegal activities, hate speech, and adult content.
Opt-Out Mechanisms: Clients can opt out of receiving SMS communications at any time by replying with keywords such as “STOP,” “UNSUBSCRIBE,” or “QUIT.”
We take your privacy seriously and do not sell or share personal information with third parties for marketing purposes. Information may be shared in the following situations:
SMS opt-in consent data is never shared for any purpose other than compliance with 10DLC regulations.
Clients may request access to their information or updates by contacting us via:
We employ industry-standard measures to protect your data, including secure storage of SMS consent records as required by 10DLC regulations.
We may update this policy periodically to reflect changes in our practices or regulatory requirements. Updates will be posted on our website.
For questions or concerns about this policy, please contact us at:
415-712-1917
info@marinhomecare.com
415-712-1917
info@marinhomecare.com 
